Increased revenue and more contented guests – at no
extra cost.
Nine benefits of using our effective local Seattle Reservations Team:
1. Higher net operating income because of fewer missed transient sales opportunities. Answering machines, unanswered calls, and long waits on hold can be a thing of the past. This means fewer wholesaler bookings (resulting in higher ADR) and more direct bookings with your hotel, because if a client can reach a motivated sales agent, he or she is less likely to hang up in frustration and book with hotels.com or another high-commission marketing channel. Having the confidence in knowing that your calls are being efficiently and profitably answered around-the-clock is comforting, and we recommend that we include a banner that reads “call any time around the clock – our agents standing by” on your home page (see an example of this to the right).
2. Overall, a higher average daily rate. The ten-step Signature Sales® process – which focuses the client on benefits before a rate is quoted – is proven to increase ADR.
3. Reduce fixed expense - Reservations Department expense becomes a variable payroll item. We are only paid on consumed rooms, so our fees vary directly with revenue. And the revenue we book will be in your account before we invoice you. Our fees are affordable - only on consumed room revenue. There is no charge for cancellations, service calls, or group leads captured.
4. We are responsive, local, and tightly managed. If there is an issue, you can reach the owners of the company by cell or e-mail and expect an almost instant response. And we have been in business over 25 years.
5. Free service calls. Occasionally non-reservations calls can leak through to our staff. We understand that a kind, helpful response while getting the client in touch with the right department is part of our job, and we are not paid for these calls.
6. Improved customer reservations experience. A large percentage of the negative reviews that hotels receive on sites such as TripAdvisor start with problems with reservations. We can help to provide a friendly or helpful ear when a client calls with a problem, hopefully paving the way for an improved customer experience and a better TripAdvisor posting.
7. Improved customer in-house experience. We’re reservation specialists, allowing your guest service agents to have more time to work directly with in-house clients, improving customer service and generating more positive social marketing comments on sites like Tripadvisor.
8. Capture of group leads. Our staff understands the importance of group leads, and when we receive these we will ensure that they make it to your Director of Sales for follow-up the next day. Also, you can be assured that your valuable group clients are reaching a local agent when calling to reserve a room.
9. Earn revenue from oversold situations, and extra room nights when others are sold out. Since we answer calls from many sources, we can help your front desk when it’s necessary to walk someone, so it can be done affordably. Also, we can send referrals to you when others are sold out, because we’re aware that you have open rooms.
Nine benefits of using our effective local Seattle Reservations Team:
1. Higher net operating income because of fewer missed transient sales opportunities. Answering machines, unanswered calls, and long waits on hold can be a thing of the past. This means fewer wholesaler bookings (resulting in higher ADR) and more direct bookings with your hotel, because if a client can reach a motivated sales agent, he or she is less likely to hang up in frustration and book with hotels.com or another high-commission marketing channel. Having the confidence in knowing that your calls are being efficiently and profitably answered around-the-clock is comforting, and we recommend that we include a banner that reads “call any time around the clock – our agents standing by” on your home page (see an example of this to the right).
2. Overall, a higher average daily rate. The ten-step Signature Sales® process – which focuses the client on benefits before a rate is quoted – is proven to increase ADR.
3. Reduce fixed expense - Reservations Department expense becomes a variable payroll item. We are only paid on consumed rooms, so our fees vary directly with revenue. And the revenue we book will be in your account before we invoice you. Our fees are affordable - only on consumed room revenue. There is no charge for cancellations, service calls, or group leads captured.
4. We are responsive, local, and tightly managed. If there is an issue, you can reach the owners of the company by cell or e-mail and expect an almost instant response. And we have been in business over 25 years.
5. Free service calls. Occasionally non-reservations calls can leak through to our staff. We understand that a kind, helpful response while getting the client in touch with the right department is part of our job, and we are not paid for these calls.
6. Improved customer reservations experience. A large percentage of the negative reviews that hotels receive on sites such as TripAdvisor start with problems with reservations. We can help to provide a friendly or helpful ear when a client calls with a problem, hopefully paving the way for an improved customer experience and a better TripAdvisor posting.
7. Improved customer in-house experience. We’re reservation specialists, allowing your guest service agents to have more time to work directly with in-house clients, improving customer service and generating more positive social marketing comments on sites like Tripadvisor.
8. Capture of group leads. Our staff understands the importance of group leads, and when we receive these we will ensure that they make it to your Director of Sales for follow-up the next day. Also, you can be assured that your valuable group clients are reaching a local agent when calling to reserve a room.
9. Earn revenue from oversold situations, and extra room nights when others are sold out. Since we answer calls from many sources, we can help your front desk when it’s necessary to walk someone, so it can be done affordably. Also, we can send referrals to you when others are sold out, because we’re aware that you have open rooms.